The reason is being known - the whole 1 particular shipment, a combination of various items from various customers of the forwarder, were on hold for inspection by HK customs. No explanations were released by the authority on why it is being hold for inspection. We can only wait.
For the rest of shipments, they're clear to go and we've received the subsequent shipments that were shipped after that shipment. Therefore, our orders and shipments resume!
For the only customer that is affected by the on hold shipment, we express our deepest apologies for holding your shipment for so long.
Our raw materials are still being stuck at Hong Kong port. We still have no idea when it could be cleared - 10 days is has been!!! We apologize for the delay caused on the shipments that are affected. We are trying our best to follow up with the forwarder to have our shipment released.
We're experiencing some shipment delays on some of our transformers deliveries due to raw materials shortage. It does not help either where the newly ordered raw materials are stuck at PRC waiting for papers from Hong Kong to approve them to be transported to their port where there are massive delays due to the recent strike at Hong Kong.
We sincerely apologize for any inconveniences caused on your shipment delays. We are closely following up with the deliveries of the materials to complete your order. If you are experience delays in your order delivery, please bare with us and wait for a while. We expect the issue will be resolved in ~1 week's time.
Thank you for your understanding and patience.
J&K Audio Design Team